Terms of Service

1. Purpose

These terms govern the use of the nahia.ai website and, in general, the hiring of the NahIA service: an artificial intelligence assistant for patient and customer support, scheduling and follow-up, operated by Nayitapubmark (Panama City, Panama).

The specific conditions of each plan (channels, features, price and scope) are detailed in the proposal or contract each client accepts when signing up.

2. Plans, billing and cancellation

Current plans and prices are published at nahia.ai/en/pricing. Billing is monthly, in advance.

There is no minimum commitment: you can cancel anytime and the service remains active until the end of the current billing cycle. WhatsApp Business API costs are billed directly by Meta and are not included in the plan.

All plans include initial setup, team training and 30 days of adjustments at no extra cost.

3. Use of the service

The client agrees to use NahIA in accordance with the law and the policies of the connected platforms (Meta/WhatsApp, Facebook, Instagram), and not to use it to send unsolicited communications (spam).

The client is responsible for having the legal basis needed to communicate with their patients or customers and for the accuracy of the business information configured in the service.

4. Nature of the assistant

NahIA is an artificial intelligence assistant. It does not provide medical services or diagnoses: its role is administrative support, scheduling and follow-up. Clinical decisions always belong to each clinic's health professionals.

When a conversation calls for it, NahIA hands the case over to a human agent on the client's team.

5. Personal data

Personal data processing is governed by our Privacy Policy and by Law 81 of 2019 of the Republic of Panama. With respect to each clinic's patient data, NahIA acts as a data processor under the client's instructions.

6. Availability and support

We work to keep the service continuously available, subject to the third-party platforms it runs on (Meta/WhatsApp, infrastructure providers). The Plus plan includes a contractually guaranteed availability SLA.

Support is provided via WhatsApp and the portal (portal.nahia.ai) during team hours, Mon-Fri 8am-6pm (Panama).

7. Limitation of liability

To the extent permitted by Panamanian law, Nayitapubmark's total liability to the client is limited to the amount paid for the service in the three months prior to the event giving rise to the claim.

8. Governing law

These terms are governed by the laws of the Republic of Panama. Any dispute will be submitted to the competent courts of Panama City.

Contact: hola@nahia.ai.