An investment that pays off
from the first month

No. You can cancel anytime with no penalty. The onboarding fee is non-refundable, because it covers work already done.

WhatsApp Business and all other channel connections, portal configuration with your clinic's information (services, prices, professionals, schedules and locations), integration with your scheduling software if you use one, testing and team training. That is real work on our side, so it goes as a one-time fee — $200 on Silver and $450 on Gold, depending on what has to be set up — rather than buried in the monthly price. It is charged once, with the first monthly or yearly payment: upgrading later does not trigger it again. On Platinum it is part of the quote.

One patient writing in, plus the whole exchange that follows over the next 24 hours, counts as a single conversation no matter how many messages go back and forth. Most practices stay well under their plan's cap.

Nothing gets cut off: NahIA keeps answering. Overage is billed at $19 per additional 250 conversations. If you go over month after month we will tell you, and moving up a plan will be cheaper.

No. The plan covers the NahIA service; messages are billed by Meta directly to your clinic's account, not ours. Note that from October 1, 2026 Meta also starts charging for replies inside the 24-hour window, which used to be free. For a mid-volume clinic that runs around $50 to $70 a month. We say this up front because it will show up on your Meta invoice, not on ours.

No. Prices on this page are before Panama's 7% ITBMS sales tax, as is standard for business quotes here. The tax is added on the invoice: Silver comes to $373.43 a month, Gold to $801.43, and onboarding to $214 and $481.50. Your clinic credits that tax, so your real cost is the published price.

Yes, on Silver and Gold: you pay 10 months and use 12, $3,490 a year for Silver and $7,490 for Gold. Onboarding is paid once, the same as on monthly billing. Platinum is quoted as a whole, so its cycle and discount are agreed in the proposal.

No. It now includes 6,000 conversations a month, with the same overage rate as the other plans. We changed it because from October 1, 2026 Meta also charges for replies inside the 24-hour window: unlimited volume became an unlimited cost, and we would rather publish a clear number than keep a promise we could not hold. Professionals, portal users and locations do remain unlimited.

Yes. You can change plans anytime. The change applies on your next billing cycle, and onboarding is not charged again.

Most clinics see results from day one: an instant reply to every incoming message. The drop in no-shows shows up within the first two weeks thanks to the automatic reminders.