What NahIA does

Full automation
for your clinic in Panama

Q: Does NahIA work outside office hours?

Yes. NahIA works 24 hours, 7 days, including weekends and holidays. It's one of its main differentiators.

Q: Which channels does NahIA operate on?

WhatsApp Business API, Facebook Messenger, Instagram Direct and a web chat embedded on your site. All unified in a single inbox.

Q: Does NahIA connect to my current scheduling system?

NahIA ships with its own calendar and management portal. If you already use scheduling software, we set up a two-way integration so appointments stay in sync on both sides. It also connects with Google Calendar.

Q: Does NahIA connect to my invoicing software?

Yes. We integrate NahIA with your invoicing software so the appointment → invoice cycle stays connected, with the patient's details already loaded.

Q: How long does implementation take?

48 hours from sign-off to activation. It includes configuration, testing and team training.

NahIA isn't a canned-response chatbot. It's an AI agent that understands the context of every conversation and acts on your real systems — 24 hours a day, 7 days a week.

24/7

Always available

<5s

Response time

Unified channels

48h

To go live

Services

Everything NahIA does for your clinic

24/7 patient support

Answers any question in under 5 seconds, at any hour, under your clinic's identity. NahIA understands context and replies naturally — not with fixed menus or buttons.

Service and pricing information
Handles several patients at once
Consistent, personalized replies

Automatic appointment booking

Checks your clinic's real availability — professionals, services and locations — confirms the patient's details and books the appointment directly, with no one from your team stepping in.

Real-time availability per professional and location
Confirmation by WhatsApp and email with your branding
Integration with your scheduling software

Reminders and follow-up

NahIA sends WhatsApp reminders with buttons to confirm, reschedule or cancel, and the appointment status updates itself. When a slot frees up it offers it to the waiting list, and patients who have not been in a while get reactivated.

Reminders with one-tap confirmation
Waiting list: a cancelled slot is not lost
Patient reactivation and follow-up checks

Unified omnichannel management

WhatsApp, Instagram and Facebook on every plan, with the same assistant behind them and a single inbox for everything. Your team answers from the portal or the phone, and sees the patient's full history no matter which channel they wrote from.

WhatsApp · Instagram · Facebook
Unified history per patient
WhatsApp calls answered from the portal (Gold plan)

The channels on your own website

NahIA answers your website's live chat just like WhatsApp, and hands it to a person when needed. And when someone fills in your contact form, it does not sit in an inbox nobody opens: it arrives as a conversation with their details, so your team can call or write back while the interest is fresh.

Live chat on your website (Gold plan)
Your contact form arrives as a conversation (Gold plan)
TikTok too, in the same inbox

Management portal and patient profiles

Your clinic gets a full portal: live conversation inbox, per-professional calendar, a profile for each patient with history and timeline, digital records with consent forms, and filterable, comparable, exportable reports. And for your team, a mobile app: the assigned conversation arrives as a notification and is answered from the phone.

Live inbox + calendar + patients
Mobile app for your team (iOS and Android)
Records and consent forms (Panama's Law 81)
Reports on appointments, revenue and growth with Excel export

Handoff to a team member

When the patient asks or the situation calls for it, NahIA hands the conversation to your human team with a context note — so nobody has to start from "how can I help you?" again.

Full conversation context
Configurable escalation criteria
On every plan

Tools to fill your calendar

Campaigns to your patients, a digital loyalty card that lives in their phone, a product catalogue NahIA consults when answering, and lab results sent to the patient from their profile.

Campaigns and loyalty card (Gold plan)
Product catalogue (Gold plan)
Lab results sent to the patient

Electronic invoicing and several locations

Invoice from the same portal, connected to your authorised PAC's API, without moving to another system. And if your group has several locations, each one with its own calendar, capacity and reports.

Built-in electronic invoicing (Gold plan)
Several locations with capacity and reports per location (Platinum plan)

FAQ

Frequently asked questions about the services

Does NahIA work outside office hours?